FAQs – Sellastic

Orders & Payments

How do I place an order?

Visit sellastic.in, browse our range, add to cart, enter your address and complete payment.

What payment methods do you accept?

We accept UPI (GPay, PhonePe, Paytm), credit and debit cards, net banking, EMI on select cards, and Cash on Delivery.

Is it safe to pay on your website?

Yes. We use 100% secure, PCI-DSS compliant payment gateways, and we never store your card, UPI or banking details.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in most locations. You can check availability and select this option directly at checkout.

Can I modify or cancel my order after placing it?

Yes. You can cancel or change your order within 12 hours of placing it — contact us at customercare@sellastic.in or on WhatsApp.

I paid but didn’t get an order confirmation. What do I do?

Check your spam or junk folder. If it’s still missing, contact us with your payment reference number or UPI transaction ID.

Can I use a coupon code with other ongoing offers?

Coupon codes can’t be combined with other offers unless the offer says so. Only one discount applies per order.

Shipping & Returns

How long does delivery take?

Orders are typically delivered within 4 to 7 working days, depending on your location. You will receive tracking details via SMS or email as soon as your order is shipped.

Can I return a product?

Yes. We accept returns for unused products in their original packaging within 7 days of delivery. Simply reach out to our support team for quick assistance, and we will arrange a free reverse pickup.

Product Safety & Usage

Are Sellastic devices safe for daily use?

Yes, all Sellastic devices are specifically designed and rigorously tested for daily home use. Our heating products feature built-in auto shut-off safety mechanisms. Please refer to the user manual for recommended session durations and usage frequency.

Are your devices CE/RoHS certified?

Yes. All Sellastic devices meet strict CE and RoHS certification standards, ensuring they are safe, durable, and built to regulated global quality benchmarks.

What voltage do your devices support?

All Sellastic devices are fully compatible with standard Indian voltage (220–240V, 50Hz). No voltage converter is required.

Do I need a doctor’s prescription to purchase these devices?

No, all our devices are consumer wellness products that can be purchased without a prescription. However, if you have a pre-existing medical condition (such as a pacemaker, deep vein thrombosis, skin disorders, or active wounds), we highly recommend consulting your doctor before use.

Are the devices rechargeable?

Yes, the majority of our devices come with built-in, high-capacity rechargeable batteries. The necessary charging cables are included inside the box.

Warranty & Support

What warranty do Sellastic products come with?

All Sellastic devices come with a 1-Year Manufacturer’s Warranty covering defects in material and workmanship. Please note that the warranty does not cover physical damage, misuse, or water damage.

What if I receive a defective or damaged item?

If your product arrives damaged, please contact us within 48 hours of delivery with a short video or photos of the issue. We will arrange a free replacement as quickly as possible.

How do I claim a warranty?

Simply email customercare@sellastic.in with your order number, product name, a brief description of the issue, and photos or a short video of the problem. Our team will respond within 24 hours to guide you through the process.